Thank you for bringing this to our attention, apple-screen. It is important to us that we get to the bottom of what is going on with the phone and get you back up and running.
When did this begin? Is there any physical/water damage to the phone? Have you added any new apps/software recently? Please provide a few additional details and we will be ready to continue working on this for you.
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!