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Apple Music won’t link
Txaygaa
Member

I signed up for Apple Music about a year ago with the older Play More plan and it worked just as expected, given I didn’t have a sub with Apple back then. I’ve then switched over to the Family plan for a couple of months just to facilitate some friends, but now I want to switch back to the Individual plan through Verizon, so I went ahead and cancelled the subscription and tried to reactivate through Verizon to no avail, saying it’s liked to another account. I have not linked Apple Music with any other account. Went back and forth with Verizon and Apple Support just to get nowhere.

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Re: Apple Music won’t link
Tigerstep
Sr. Member

Verizon provides the subscription, that's it. It's the equivalent of them giving Apple $9.99 for you. 

Anything Apple related as as Apple ID issues is 100% on Apple.

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Re: Apple Music won’t link
vzw_customer_support
Customer Support

Diahann07, A new device should be exciting. Our goal is to provide you with a great experience when ordering a new device. We hope that we can regain your confidence in the order process and support. We are here to assist with your concerns about the order and refund. Please check your Private Messages for further assistance. 

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Re: Apple Music won’t link
vzw_customer_support
Customer Support

Txaygaa, we want you to be able to enjoy Apple Music. We are here to assist with your concerns. Do you receive any specific error messages on the Verizon website in the Add-Ons section or this more related to the Apple ID? 

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Re: Apple Music won’t link
Txaygaa
Member

All 5 lines are showing that they're enrolled in Apple Music but my line specifically won't enroll, so there are no issues on that front. Earlier I've canceled an old line that was enrolled and linked to the account I'm trying to use to no avail. I even tried enrolling with a different Apple ID and it still wouldn't link

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Re: Apple Music won’t link
vzw_customer_support
Customer Support

@Txaygaa

It's great to know that other lines on your account are able to access Apple Music. Focusing specifically on your line, where exactly in the enrollment process are you unable to proceed? 

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