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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
WILJON38
Newbie
‎02-16-2018 08:40 PM

Finally got it working...

Sent from my iPhone

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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
bsmoon
Newbie
‎02-23-2018 02:58 PM

I am having the same issue. I've spoken with Verizon 4 or 5 times and nothing is resolved. I get the "Something went wrong" message when I try to activate it. I have been trying for over a week now.

No one in tech support seems to know anything.

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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
vzw_customer_support
Customer Service Rep
‎02-23-2018 03:36 PM

bsmoon, A week is too long to have this issue. I'm sorry that you've had to reach out so many times without a resolution. Let's get your watch working. What iPhone model are you trying to activate it with? What steps have you taken for activation? Where did you buy the phone?

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
bsmoon
Newbie
‎02-23-2018 03:47 PM

I'm using an iphone 8. I have gone through the entire activation process several times. I believe tech support has activated the line or something multiple times also.

No matter what, every time I go to activate cellular on my phone, i get the "Something went wrong" message.

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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
bsmoon
Newbie
‎02-23-2018 05:28 PM

I'm using an iphone 8. I have gone through the entire activation process several times. I believe tech support has activated the line or something multiple times also.

No matter what, every time I go to activate cellular on my phone, i get the "Something went wrong" message. I bought my watch at Target

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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
vzw_customer_support
Customer Service Rep
‎02-23-2018 06:03 PM

Being able to use your phone and watch together is essential, bsmoon. Just to clarify, are you getting the 'Something went wrong' message when trying to activate cellular data on your phone or when trying to activate cellular data on your watch? Have you tried to pair the watch with another compatible phone? Here are those steps: http://spr.ly/6587DRkZR.

NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
WILJON38
Newbie
‎02-23-2018 06:43 PM

I am returning mine to Verizon in the morning. Tired of trying to make it work. Good luck!

Sent from my iPhone

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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
bsmoon
Newbie
‎02-23-2018 06:45 PM

I’m trying to activate cellular data in the watch app on my phone.

No I haven’t tried another phone. I don’t have one, nor would I want it activated on another phone.

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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
vzw_customer_support
Customer Service Rep
‎02-23-2018 07:28 PM

We want you to be able to activate your watch with our cellular network as soon as possible, bsmoon. Please do an initial activation and setup as per this link (https://www.verizonwireless.com/support/knowledge-base-215347/).

 

 

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
bsmoon
Newbie
‎02-23-2018 07:43 PM

In a weird twist of irony, that link goes to a page that says “an unexpected error has occurred”.

But if it’s the same cookie cutter solution, I promise I have already done it. I need something new.

I’ve seen online that one solution is to have the line removed and then activating it from the beginning in the watch app. Can you do that?

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