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Apple Watch 3 cellular
DOUGmuchow
Newbie
‎12-18-2017 09:25 AM

when i tried to answer a call on my watch phone, the screen says GRID VIEW, and will not change, it is locked. How can i unlock it. It will not shut off and it does not change when i put it on the charger.?

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Re: Apple Watch 3 cellular
deloused
Master - Level 3
‎12-18-2017 12:51 PM

Do these steps work to get your watch out of grid view?-

1) Press the Digital Crown on your Apple Watch to get to the Home screen.

2) While on the Home screen, press the display of your Apple Watch firmly with Force Touch to reveal a hidden menu to select 'List View'

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Re: Apple Watch 3 cellular
deloused
Master - Level 3
‎12-18-2017 12:51 PM

Do these steps work to get your watch out of grid view?-

1) Press the Digital Crown on your Apple Watch to get to the Home screen.

2) While on the Home screen, press the display of your Apple Watch firmly with Force Touch to reveal a hidden menu to select 'List View'

An Accepted Solution is available for this post. Jump to solution.
Re: Apple Watch 3 cellular
vzw_customer_support
Customer Service Rep
‎12-20-2017 09:34 AM

Help is here for you DOUGmuchow. We want to make sure we get this working. Has the watch ever worked properly? This link is a valuable troubleshooting tool. Please take a look:https://www.verizonwireless.com/support/apple-watch-series-3-troubleshooting/#/main/device/&MQJN2LL%.... There is a section titles Device is locked. Please start there.BobbyN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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