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Apple Watch Series 5 Website Naming Error
sethcsheppard
Member

I ordered a Series 5 44M Space Black Stainless Apple Watch but received Silver Stainless. I spent a large amount of time trying to figure out what happend...

I finally found that the website shows "Space Black Stainless" as the item title but then has a color selector showing a silver color option even though the header says stainless black and does not change when silver is selected it only adds a single word at the end. Customer support was very unempathetic towards the issue and blamed both myself and Apple saying it might be a SKU issues. Very little regard was shown to the issue so I'm hoping someone here may see it and can report it to the proper group. 

https://ibb.co/NZ6stWp
https://ibb.co/Hg9vNJ5

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Re: Apple Watch Series 5 Website Naming Error
vzw_customer_support
Customer Support

I want to make sure that I fully understand the situation. Did you buy this watch off of our website? The Series 5 watch link on our page does show as black not silver. Here is the link: https://www.verizonwireless.com/connected-devices/apple-watch-series-5-space-black-stainless-steel-4...

 

Help me understand more about your purchasing process, so I can better understand. 

 

NicholeK_VZW

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