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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
Sj9135938573
Newbie
‎10-30-2021 08:43 PM

Although to be fair…Apple has been equally as useless.

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
Cellomiya
Enthusiast - Level 2
‎10-30-2021 11:25 PM

Same exact phenomenon here. Please let us know the solution. 

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
principessaG
Enthusiast - Level 1
‎10-31-2021 05:12 AM

Same issue with my Apple Watch 7. Hopefully someone finds a solution soon. Thanks.

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
vzw_customer_support
Customer Service Rep
‎10-31-2021 05:20 AM

We're sorry to hear that your Apple Watch Series 7 (Cellular watch is getting stuck on the E911 screen. Let's work together to get this resolved. Has this happened before? Were there any recent changes to your Apple Watch S7? (e.g., software update, etc.) We'd like to help. Thanks!-Robert C.

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
ulfmagnetics
Enthusiast - Level 1
‎10-31-2021 05:41 AM

Just adding a +1 here -- I have exactly the same issue as the original poster. Getting stuck on the E911 screen after selecting a plan. I bought a 41mm Series 7 GPS+Cellular (Stainless Steel, Graphite) from the Apple Store.

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
Cellomiya
Enthusiast - Level 2
‎10-31-2021 07:18 AM

Hi Robert,

No change point in my case that would trigger the issue. I just purchased the series 7 Apple Watch yesterday and just trying to add the watch cell service. After I select the plan (only choice is $10/mo), it tries to go to the next step (e911 something), but the screen shows for less than a second and shows a blank screen. The issue is the same as how all other members are describing. Please investigate and let us know the resolution. 

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
Flamingo79
Newbie
‎10-31-2021 07:26 AM

I am having the exact same issue. Spent hours on support with Verizon and finally they told me it was a problem with my watch. How are there support reps not aware this is a bigger issue??!! Then I spent hours on support with apple, then went into apple store. It was an apple store guy who finally went onto Verizon forum and found these threads. So annoyed 

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
soloer
Newbie
‎10-31-2021 07:29 AM

Here's a +1 on this issue with my new AW Series 7. I've spent a few hours in chat/on the phone with Verizon support people and keep running into issues with disconnects and not getting anywhere. It took a couple hours just to get my AW Series 6 removed from my account. Very frustrating, and now I have a watch with no cell service.

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
vzw_customer_support
Customer Service Rep
‎10-31-2021 07:36 AM

We're sorry to hear about your experience. Our goal is to help. To clarify, are you experiencing a blank screen after choosing a plan for your watch? -Corey

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Re: Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
soloer
Newbie
‎10-31-2021 07:44 AM

Yes, I see something about 911 pop up briefly and then the screen blanks out to just a white screen with no way to acknowledge or proceed.

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