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Asurion and Verizon partnership
Jlwareham72
Member

Hello, have other users experienced possible fraud with Asurion. I have spent hours of my vacation trying to enter a claim with a lost iPhone with Total Protection plan for loss or theft. None of the web links on Verizon or Asurion take me to working page to enter a claim. After contacting Verizon directly they send me to the exact link that I already told them was not working. I have read posts of horrible, possibly fraudulent service. I wanted to see if others in this community could chime in. What major company does not provide a working website and why is Verizon pushing this as their exclusive partner? Something is very, very wrong here. 

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Re: Asurion and Verizon partnership
vzw_customer_support
Customer Support

We know how important it is to have your phone claim run smoothly. There hasn't been reports on our end of issues with Asurions website. From what we can see it doesn't appear to be down. Have you attempted to call their customer service at, 1-888-881-2622?

*Ellisandra

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Re: Asurion and Verizon partnership
Jlwareham72
Member

So you are telling me that you are able to get to a claims page? This is what I get when clicking on the claim option on your site and theirs.

6A6207F9-45E8-4BAA-9D7C-7C709F2B54C8.png

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Re: Asurion and Verizon partnership
Jlwareham72
Member

I have selected both Claim at top of screen and Get Started and both take me to the same error page. 

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Re: Asurion and Verizon partnership
Jlwareham72
Member

294CFE4B-A6C4-43CF-AE31-56A10315B745.jpeg

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Re: Asurion and Verizon partnership
vzw_customer_support
Customer Support

Hello, Jlwareham. We are very sorry to hear about the troubles you are encountering with the Asurion website. We certainly want to ensure that you receive the assistance that you need regarding the services they provide. We do recommend that since this is dealing directly with Asurion's website, to get in touch with Asurion directly. Asurion Support can be reached by dialing 1-888-881-2622. How does this plan sound?

-Brett

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Re: Asurion and Verizon partnership
Eagle20
Member

That is not true as I have personally complained to both Asurion and Verizon numerous times about their website not working. A fact I have well documented and recorded from over a year ago.

~ Eagle20 ~
iPad Pro (iOS 15.2) • iPhone XR (iOS 15.2) • MacBook Pro (macOS Catalina 12.1)
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