i have multiple message from a Verizon representative statting we could active an Apple Watch (add a new line) and still be qualified for the BOGO Apple deal. I clarified this with them multiple times before making the trek into the office to get the new phones. I got there, waited, only to be told that the sales rep LIED to me just to get me in the store and make me add a new line. This is awful on Verizon’s part! I have been a loyal customer for over 10 years and now they are saying the only way to get a “deal” is to leave the company and come back as a new customer??! What about loyalty. I have been loyal in paying my bill on time for over 10 years and Verizon should do what they said they were going to do. Verizon is going to lose customers over this if there is no way for loyal customers to upgrade their phones with promotions.
You always deserve clear and accurate information. I apologize for the experience as we greatly appreciate your loyalty. To confirm, you were looking to upgrade one of your existing lines to an iPhone and the other existing line to an Apple Watch while adding a new line of service with the Buy One Get One iPhone then move the devices around? Our Sales Team can also be consulted at 888-924-7937 about adding a line.
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Correct. We have two lines that we are wanting to upgrade only and a new Apple Watch to add a new line of service for the bogo deal. They stated the Apple Watch would suffice for the adding a new line. If I call the number listed would they be able to help. We do not want to add a new phone line but only an Apple Watch new line of service.