Holy smokes this is frustrating. I signed up 4 new lines around 6 months ago. I took advantage of the $1,000/line trade in promotion. The rep said even damaged phones are accepted no problem. One phone would not even turn on, so I had to get the IMEI number from the SIM tray. I have NEVER seen more than one trade-in credit on a bill. I have called SEVERAL times. Probably spent 8 hours on the phone. I have tried the "chat" option. After every conversation, I was told that everything was "fixed" and I should be seeing my credits. I took screenshots of the chat. I called AGAIN today. Apparently 2 of my trade-in's aren't even attached to my account, and one was only issued for $350 because it was damaged. How can things be "fixed" like 5 times, then go backwards and end up worse that they started? I can not afford a $450/phone bill. At the same time as the trade-in promo, they had a free iphone 11 deal. Had I known the issues the trade-in's would cause, I would have HAPPILY taken the iphone 11 option. Honestly, I wish I would have stayed with T-mobile. This is supposed to be the "best wireless" carrier in the world. There's no way I'll recover a portion of the money I've been charged already, and I have VERY little faith that I'll even get what was promised. There's no way to speak to a manager or anyone that actually has the ability or authority to DO anything. Seriously so disappointed.
We would be more than happy to look into this with you. To allow us to do so properly, please leave us a Private Note here. We look forward to working with you soon!
*Robert
I would LOVE you to look into it for me. The last rep was supposedly calling me back. I never heard from her. This is getting absolutely ridiculous.
Zak_H, I have gone ahead and sent you a Private Note.
-Christine
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