To whom this may concern.
I've been having major billing issues. I have extra charges on my bill that has not been resolved. I traded in an old phone to a new iPhone 13 pro and ever since then Verizon Customer Service has messed up tremendously on my bill. I don't see my trade in device difference, and on top of that I'm seeing extra charges for services that I did not agree to. I'm constantly calling VZ Customer Service and I'm always getting a different responses from different agents. I'm a Verizon employee at corporate and I've never thought I would have to deal with terrible customer service in my life. Who do I need to speak with to get my situation fixed immediately.