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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Box empty upon delivery
Feeph121
Member

I have now read several posts by people who have had their phones stolen prior to delivery. Please help. I just opened a box that was supposed to have my new iPhone 14 Pro Max, and the box only contained a packing slip (that listed the phone on it) and two return envelopes for my two old phones. after reading these posts I feel like I’m going to be quite out of luck!! Any advice is appreciated!!

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Re: Box empty upon delivery
vzw_customer_support
Customer Support

Hi Feeph121! 

 

I sent you a reply to your other post, but I want to make sure you saw it. This is the reply I sent:

 

I'm so sorry to learn about what happened with the phones you ordered! I can only imagine how you felt when you opened the box, and I can definitely help you with the details. Since you already mentioned that you have filed a ticket with FedEx and spoken with us, all you need to do is wait for the investigation to be completed. Then, you will be able to order again, and once you receive the new phones, you can then complete the trade-in process. I hope that information is helpful! 

-Jordan

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Re: Box empty upon delivery
jessebo
Member

I'm just not sure why we can't lop the hands off of thieves.  

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