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Call Filter Pro incoming Caller ID not showing (iPhone 12)

I'm supposed to see this screen when a call comes in. Not happening. Just the regular screen shows up. I've gone through all resets, restarts and reinstalls, including Call blocking & ID -> Call ID Apps -> Call Filter. Any ideas please?

caller id.jpg



Re: Call Filter Pro incoming Caller ID not showing (iPhone 12)
Customer Support

Hello, Webexino. We are very sorry to hear about any concerns that have come up with using Call Filter. We certainly want to help with making sure that it is working correctly in every way that we can. We understand that you mentioned that the regular screen comes up when receiving a call. So that we can see this from your eyes, can you please further describe this regular screen that comes up when you receive a call?