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Call failed
Alabarge
Member

I can not receive phone calls or make them and this is a brand new iPhone 6 out of box last time this happened (last week) my phone started working when I was at the verizon store!!! Very frustrating n I can't end. Call 611

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Re: Call failed
Loquat
Sr. Member

Do you have any service bars when you're not making or receiving calls?  I don't know if you use VoLTE but when I was using it my iP6+ would drop calls even though I showed bars on my phone meaning I was still covered.  Once I disabled VoLTE my problems diminished.  I changed the settings to LTE for data only.

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Re: Call failed
vzw_customer_support
Customer Support

Alabarge,

We want your brand new phone to work fantastically for you! That's incredibly important! What happens when you try to make a call? What happens when people try to call you? Are texts and data working for you? We'll make sure we figure this out.

AndrewT_VZW
Follow us on Twitter @VZWSupport

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Re: Call failed
lanehvac813
Member

I gave an issue my phone was really slow and lagging real bad and it did something that made my plan get cut off....I just wanted to add 20$ of data!

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Re: Call failed
lanehvac813
Member

WAt call

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Re: Call failed
Loquat
Sr. Member

Am I missing something?  I thought you issue was with your phone making and receiving calls...you made no mention of it lagged or being slow.  Has the issue cleared for you or are you still experiencing?

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