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Calls being sent to external operater
Jbjork86
Newbie
‎05-18-2015 07:12 PM

This is only my second month with Verizon, my bill isn't due till the 28th of the month but I haven't been able to make a call or receive a call since Thursday. Each time I try to make a call it sends me to an automated message that says I'll be transferred to an external provider where I can pay to make a call. How can I fix this? I have tried to reset my network settings but that hasn't worked.

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Re: Calls being sent to external operater
Jbjork86
Newbie
‎05-18-2015 07:13 PM

I have an iPhone 5s

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Re: Calls being sent to external operater
bizzareone
Specialist - Level 1
‎05-18-2015 10:43 PM

use a different device to call into verizon or take the device into a store for support. there is something with the provisioning (something in the network) with your line that needs to get fixed or refreshed.

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Re: Calls being sent to external operater
vzw_customer_support
Customer Service Rep
‎05-19-2015 06:30 AM
This is not the type of welcome we want you to have, Jbjork86!
Let's be sure we get the calls to work effectively. Can  you dial *73 just to make sure your calls are not forwarded in error? After you do that and try to make a call what happens?
Are you able to use the browser and text messaging?

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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