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Calls going straight to voicemail, from same number exchange
Slowjam
Newbie
‎12-08-2021 09:14 PM

After porting my number over from ATT I can’t receive calls from my friends whose numbers are from the same number exchange (area code + 3 digits).   Example my number is 517-715-xxxx, any time I get a call from my friends whose number starts with 517-715-xxxx; it goes to VM.

 

I can call them back, and we can text both ways just fine.   One friend is with Verizon, one with ATT, and one is w Sprint.

never had this problem while with ATT.   Also, spent 2 hrs with customer service and they couldn’t help

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Re: Calls going straight to voicemail, from same number exchange
vzw_customer_support
Customer Service Rep
‎12-08-2021 09:31 PM

It's important to be able to receive calls. Let's look into this. Please send us a Private Note, Slowjam. *Rebecca

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Re: Calls going straight to voicemail, from same number exchange
Slowjam
Newbie
‎12-08-2021 09:38 PM

How do I send you a private message?

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Re: Calls going straight to voicemail, from same number exchange
KH-OrnEsh
Moderator Emeritus
‎12-09-2021 06:52 AM

In order to send a private message to vzw_customer_support, click on their name.  There will be a link to View Profile:

Screen Shot 2021-11-30 at 8.44.52 AM.png

 

On the profile page you can find a linked button to send a Private Message.  

Screen Shot 2021-11-30 at 8.46.08 AM.png

 Please let us know if you are still having issues sending a pm.  

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