Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Calls going straight to voicemail, from same number exchange
Slowjam
Member

After porting my number over from ATT I can’t receive calls from my friends whose numbers are from the same number exchange (area code + 3 digits).   Example my number is 517-715-xxxx, any time I get a call from my friends whose number starts with 517-715-xxxx; it goes to VM.

 

I can call them back, and we can text both ways just fine.   One friend is with Verizon, one with ATT, and one is w Sprint.

never had this problem while with ATT.   Also, spent 2 hrs with customer service and they couldn’t help

0 Likes
Re: Calls going straight to voicemail, from same number exchange
vzw_customer_support
Customer Support

It's important to be able to receive calls. Let's look into this. Please send us a Private Note, Slowjam. *Rebecca

0 Likes
Re: Calls going straight to voicemail, from same number exchange
Slowjam
Member

How do I send you a private message?

0 Likes
Re: Calls going straight to voicemail, from same number exchange
KH-OrnEsh
Moderator
Moderator

In order to send a private message to vzw_customer_support, click on their name.  There will be a link to View Profile:

Screen Shot 2021-11-30 at 8.44.52 AM.png

 

On the profile page you can find a linked button to send a Private Message.  

Screen Shot 2021-11-30 at 8.46.08 AM.png

 Please let us know if you are still having issues sending a pm.  

0 Likes