Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Calls going straight to voicemail, from same number exchange
Slowjam
Member

After porting my number over from ATT I can’t receive calls from my friends whose numbers are from the same number exchange (area code + 3 digits).   Example my number is 517-715-xxxx, any time I get a call from my friends whose number starts with 517-715-xxxx; it goes to VM.

 

I can call them back, and we can text both ways just fine.   One friend is with Verizon, one with ATT, and one is w Sprint.

never had this problem while with ATT.   Also, spent 2 hrs with customer service and they couldn’t help

0 Likes
Re: Calls going straight to voicemail, from same number exchange
vzw_customer_support
Customer Support

It's important to be able to receive calls. Let's look into this. Please send us a Private Note, Slowjam. *Rebecca

0 Likes
Re: Calls going straight to voicemail, from same number exchange
Slowjam
Member

How do I send you a private message?

0 Likes
Re: Calls going straight to voicemail, from same number exchange
KH-OrnEsh
Moderator
Moderator

In order to send a private message to vzw_customer_support, click on their name.  There will be a link to View Profile:

Screen Shot 2021-11-30 at 8.44.52 AM.png

 

On the profile page you can find a linked button to send a Private Message.  

Screen Shot 2021-11-30 at 8.46.08 AM.png

 Please let us know if you are still having issues sending a pm.  

0 Likes