Can I Retrieve Content That Was Deleted From The Cloud?

[BABYCOOP2065]

Somehow my pics and videos on  I cloud got deleted how can I get them back

[vzw_customer_support]

We want to be sure your memories are retrieved. May we ask if anything occurred before this happened or did just check and realized this happened? *KL

[BABYCOOP2065]

No i just checked and my pics and videos were gone

[andreas_vzw · Accepted solution]

We want to solve this mystery and get your content back, BABYCOOP2065. Has your device been reset? If this content is missing from your device, you do have the option of restoring from an iCloud backup. However, in order to restore from a backup, you will need to erase all content and settings. https://support.apple.com/kb/ph12521?locale=en_US

iCloud: Restore or set up your iOS device from iCloud

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