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Can I trade in my insurance replaced device?
ROBKIR21
Member

A few months back I had my Iphone 6 replaced through the insurance, after which time they sent me a (refurbished) iphone. I see that the iPhone 7 is now available and that I am eligible for $0 as my phone is more than 50% paid off. When I attempted to do so through the website, and I selected my devices serial number from the list, it said that because this was not the original serial number I activated with, I would have to pay off the phone in full to get the upgrade. This doesn't make sense as it was a replacement that was done by Verizon's affiliated insurance and the original phone is no longer in my possession. How do I get this error fixed so I can upgrade properly?

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Re: trade in to iphone 7 with insurance replaced iphone 6
vzw_customer_support
Customer Support

ROBKIR21, we are here to straighten out your trade-in concerns. Insurance should bring peace of mind, not complications. Was this phone provided by Asurion or another insurance provider? What is the full explanation you are getting when you enter your device ID?

JoelR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: trade in to iphone 7 with insurance replaced iphone 6
Aburg0621
Member

I’m doing the same thing with my iPhone XR it says my phone is considered stolen. I got my phone from asurion due to shivering stealing my initial phone. 

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Re: trade in to iphone 7 with insurance replaced iphone 6
vzw_customer_support
Customer Support

We want to make sure this process is easy for you. In order to review this more please send us a private message for additional review. 

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Re: trade in to iphone 7 with insurance replaced iphone 6
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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