Hello Lindsey,
I've already spent TWO HOURS with VZW tier 2 tech support and he could not solve the problem but I'll tell you the same thing.
In the recent past I was able to connect to the internet with the following set up.
As stated in my original post: I'm using a Macbook Pro 13 inch, Mid 2010 laptop with the following: Processor 2.4 GHz Intel Core 2 Duo. Memory 16gb 1067 MHz DDR3. NVIDIA GeForce 320 M 256 MB graphic chip. This laptop is running OX 10.9.5 (13F34).
Both USB ports on the laptop are working with no problems.
I'm using a USB modem antenna purchased at the Verizon store. It is a Pantech UML 295 4G LTE 3G EVDO.
Previously with the above set up I was able to connect to the internet. Now I am not able to do so. The USB modem, utilizing the VZW broadband manager interface, is able to make a connection and the clock is running. But when I try to connect to the internet (via Safari, or Chrome, or Firefox as my browser) I am unable to connect and I get an error message that reads something like this: Unable to connect to the internet or this computer is currently offline.
I am also not able to connect to the internet via Skype.
As stated in my original post, I have another laptop with an almost identical set up. In that other laptop the USB modem WILL connect to the internet although the speed is extremely low. Less than 1gb upload.
Your Tier 2 tech support was not able to tell me why the USB modem would work in one but not the other, even though they are nearly identical laptops, and he was not able to tell me how to fix the problem. Nor was he able to give me a link, or send me a file, to reinstall the USB broadband manager software. The interface of the VZW broadband manager tells me the firmware is updated and DOES NOT have a setting for an Enhanced App.
Since an internet connection is required the following instructions do not work for me:
Macintosh
- Access the Verizon Mobile Broadband Manager interface.
- Click Menu (located in the upper-right)
- From the Settings' tab, click Install Enhanced App (located within the Updates section on the left).
- Click Install Enhanced App.
An Internet connection is required to begin the download process. If necessary, click Connect (located at the top). - Locate then double-click VMBM_mac.dmg.
- Double-click Verizon Mobile Broadband Manager Installer.pkg.
The 'Install Enhanced App" is NOT available under the settings tab menu.
Since your tech support could not solve the problem another Pantech 295 modem is being shipped to me, free of charge.
Since the Pantech 295 modem I have already does work in my other laptop I am very doubtful a new (refurbished) Pantech 295 USB modem will correct the problem. But since this shipped USB modem is free I will try it.
What is your solution to my problem?
Thank you,
LCPaskay
