On the 13th of June, i tried to order an Apple Watch.
Backordered till the 23rd, fine.
Get all the way through the process, and then it fails at update E911 Address.
My address is current and matches the USPS registered address, except for the -xxxx additional 4 digits on the zip code, which it won't let me enter even in account details, address, billing etc.
So an agent chat message popped up saying there was a problem with my order.
Spent an hour, telling the agent what i wanted, got through the whole thing, and they said they updated my E911 address.
Then they sent me a link to make the initial payment for 80$ or so. I paid it. It charged my Debit Card.
Check today? No pending orders. No charge on my account. No evidence whatsoever of the transaction at all in my account.
I can't update the link, i can't order anything that requires e911.
So..... Guess i switch carriers now>?
The two most common reasons it does that is if your address didn't exist until recently or if your the spacing is not showing up the same way it is in the system. This happens on frequently on the street names and cities. If it's the first reason, you can put in a nearby address temporarily on the E911 and fix it later. If it's the second one or any other reason, we can certainly help you try to figure out what it might be in a Private Note communication where we can ask more about the specifics of the address itself without jeopardizing your privacy. Please send us a Private Note for assistance. *Melissa