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My daughter can't make outgoing calls on her iOS11 iphone. Does anyone know what the issue could be and what can be done about it? The phone is not even 2 years old. Thanks.
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What troubleshooting steps have they tried?
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None yet.
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I just found out she can make the calls but she doesn't hear anything. They do connect though.
I'm not sure about incoming calls because she hasn't been picking them up.
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Bad speaker?
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Pjnmorris, we want to make sure your daughter has a working phone. Do not worry we will provide some troubleshooting support? What happens when she uses the speaker phone? Has there been any physical damage done to her phone? What iPhone does she have?
RalphT_VZW
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iphone 7 does the same thing. can make and receive calls but can not hear anything even if you put it on speaker. Can not connect to FaceTime either. Have tried all troubleshooting recommended and it still does not work
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LAUCAL88,
We definitely want you to be able to hear on your calls! When did this begin with your phone? Are you receiving any specific error messages?
AdamG_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!