Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't reach contact after unblocking

I (iphone) unblocked a contact(iphone) and now I can't send or receive any phone calls from them. When they called me I was able to answer the phone but was not able to hear anything. When I tried calling them it goes straight to voicemail. I was able to receive a text from them but it came through as a sms. When I try to text them it says imessage but never says delivered, just turns green. I have updated, reset my phone and deleted the contact but none of that seems to work.

Re: Can't reach contact after unblocking
Customer Support

We know how important it is to be able to make and receive phone calls. Let's help you get this issue resolved. Please Private Message us to get started.