Can't view current usage
SweetSue49
Enthusiast - Level 1

All of a sudden I can't view current usage for minutes or messages for the 2 lines on my plan. It changed from one day to the next.  For years I've been able to see calls and messages in real time.  Now the website shows 0 minutes, 0 messages for both lines for the entire current billing cycle.  I can only access the info once it's been billed, but not for the unbilled cycle.  I'm using the website on a Mac desktop.  I tried getting support from Chat and the rep couldn't solve the issue.

Re: Can't view current usage
vzw_customer_support
Customer Service Rep

Thank you for reaching out with your concerns. We understand the importance of being able to view your usage real time. When did this change occur?

*Haley

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