I am trying to cancel my Disney+ subscription offered through Verizon. I tried the first time, received a message it would take up to 15 minutes for my account to reflect the change. I then went to Disney to enroll directly for a year instead of monthly payments. When I signed in there, I received a message that I don't appear to be subscribed and would I like to sign up. After subscribing for a year in advance and checking to be sure everything is working, I went back to Verizon to see if my account was updated. It was not. My subscription is still active and has a cancel subscription button still available. I pressed it again and then received an error message and to try again later. Since then I have attempted several more times to cancel my free Disney+ subscription through the website. Twice I have chatted with a representative and neither could help me. I am receiving "There was an error in processing your request. Try again later." after I click to cancel Disney+.
Disney does not handle third-party subscriptions. If you use one of those, you need to communicate directly with them not Disney about your billing issues.
Reading about other people's bad experiences with Verizon's Add-on service management does not make me happy with my chances.
What can I do at this point?
Considering they removed rep ability to remove Disney+ awhile ago because customers had theirs removed when troubleshooting, it's My Verizon only.
Hello, mrrocketdog, we hope you are doing well. We understand your concern regarding the Disney+ subscription and would be happy to help. We sent you a Private Note to review your account information. Please meet us in private at your earliest convenience to better assist.
VictorC_VZW
Thank you for your information. It was not what I was hoping for, but it does seem to be accurate.
If you need help cancelling Disney+, we're happy to help you. Please send us a Private Note for assistance.
Start a new topic or ask questions in the open forum.
