Cannot see individual voicemails. Only box that says "Call Voicemail"

[AMBFIX54]

I have an iphone 6s. After an upgrade, my voicemail screen changed. No longer lists individual voicemails. Blank screen with box in the center that says "Call Voicemail". I have tried to "reset network settings", but it did not fix the problem.

[vzw_customer_support]

AMBFIX54,

Being able to access your voicemail is a must. Are you data services working normally? Let's make sure your Visual Voicemail is set up correctly. See how to get started here: https://www.verizonwireless.com/support/knowledge-base-202671/. 

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!