Casio Exilim can't open iPhone picture messages

[mcrmburns]

Why can't I receive picture texts from iPhones?

[vzw_customer_support]

Hmm. Lets figure it out! Can they receive picture messages from you? Did you previously have an iPhone? Did this issue just start?

Share details so that we can help!

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[mcrmburns]

Never had an iPhone and used to be able to receive pic msg from iPhone.  Just since the last update (or the one before) that it stopped working.  Can't get group msg either if it includes people with iPhones.  Thanks for any and all help!

[Ledsteplin]

Do you receive photo texts from other kinds of phones? I'm not familiar with your phone. Is it all iPhones or just one you have an issue with?

[vzw_customer_support]

mcrmburns, Thanks for the details! Is your phone connected to any Wifi Networks when trying to open the pictures, received from the iPhones? Do you receive any type of error messages? Are you able to send pictures to iPhone and other contacts successfully?

TanishaS1_VZW
Follow us on Twitter @VZWSupport