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Cellular network
Buck24
Member

I wake up this morning to my phone 6 saying "searching". I tried the online chat with Verizon, which never happened and then did troubleshooting from Apple site. My phone does not list any network?  It should be Verizon after looking at the other 3 phones I have which said that. Is there anyway to get the network connected back to Verizon?

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Re: Cellular network
vzw_customer_support
Customer Support

Buck24, this is certainly concerning to hear! We want to make sure that you always have access to our network so you can enjoy the services that you pay for. I would like to perform some troubleshooting with you to see if we can get this issue resolved. Before we begin, can you please clarify what troubleshooting steps you performed with Apple Support? I want to avoid asking you to perform steps that have already been done.


HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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