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Charged for Apple Music on Get More Unlimited
ghallak
Member

Under my account my plan (Get More Unlimited) shows that apple music is included in my plan yet Verizon is charging me 9.99 for the subscription. Is anyone else having this issue? I keep getting the run around by Verizon Reps why this is happing. 

Re: Charged for Apple Music on Get More Unlimited
Tigerstep
Sr. Member

Usually is related to using different Apple IDs. 

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Re: Charged for Apple Music on Get More Unlimited
ghallak
Member

I never changed my apple ID. I tried to remove the add on and when I reenroll it doesn't give me the option for free like it did before. It only gives me the option to pay 9.99 a month but my plan says its included for free.

Re: Charged for Apple Music on Get More Unlimited
Piscestg
Sr. Member

I had the exact same problem last year. Verizon offered me the same service for my three devices on the Get More plan at $5 less per month. Even though 5G is a useless gimmick, of course I switched. Then I was charged $9.99 for Apple Music. I talked to two reps live and they both claimed they "couldn't see it" on my account. But I was seeing it on my bill. Geez. I eventually went into the Verizon app on my phone and was able to dig around and turn it off. That removed the charge from my bill but it was still included free with my service. It probably took me a couple of hours to deal with something so silly. Check your app and good luck.

Re: Charged for Apple Music on Get More Unlimited
vzw_customer_support
Customer Support

That definitely doesn't right, since the Get More Unlimited plan does include Apple Music. We'd be glad to help look into this issue with you, ghallak. Did you sign up for Apple Music before or after getting the Get More Unlimited plan? 

ZakC_VZW

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Re: Charged for Apple Music on Get More Unlimited
ghallak
Member

I had the Get More Unlimited plan prior to the iPhone 12 Pro that I got. My account was switched to the Get More Unlimited 5G plan under miscommunication. I had apple music the entire time. When the representative switch my account back to my original plan I started getting charged the $9.99. I asked the rep if this was right and they told me that I should not get charged as its part of the plan. When my next bill came out sure enough I was charged the cost. Now I keep getting the run around of why I am being charged that even though under my account it says its included. 

Re: Charged for Apple Music on Get More Unlimited
vzw_customer_support
Customer Support

We would be happy to review this with you. To allow us to do so, please leave us a Private Note or reach out to us directly at 1-800-922-0204.

 

 

VZW_Robert

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Re: Charged for Apple Music on Get More Unlimited
ghallak
Member

I have called multiple times and have been told three times by the representative someone will contact me about this issue. They opened a ticket for me and still no one has reached out to me. Every time I contact them they say someone will reach out the next day. I am getting sick of Verizon and I am ready to jump ship and it’s not just this issue but other issues I have had with them. The customer service is horrible.

Re: Charged for Apple Music on Get More Unlimited
vzw_customer_support
Customer Support

Hello, ghallak. We are here to help! We would be happy to take a look into the ticket for you. We are sending you a Private Note now. CourtneyM_VZW

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Re: Charged for Apple Music on Get More Unlimited
Niftyfiftyfive

I have a line on my plan with Get More Unlimited and Apple Music is not charged on it, but my line that is not subscribed to Apple Music. Just caught this has been going on for 7 months. Talked to Apple as the Verizon rep told me I had to do and Apple had no record of me ever signing up for Apple Music. Just disappointed beyond belief!