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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Chat link broken
bylld4
Member

The Chat link does not open a chat window, in either iMac or Windows (current Firefoxbrowser). How can I access Chat, please?

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Re: Chat link broken
vzw_customer_support
Customer Support

Hello,

 

Click here to Chat with VZW https://www.verizonwireless.com/support/contact-us/ and select the "Chat with us" button. 

 

Thanks,

 

PamelaF_VZW

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Re: Chat link broken
bylld4
Member

As my original message said, that link does not work. I am running iMac High Sierra 10.13.6 and accessing the ‘net with Firefox 71.0. The chat with us button lights up on mouseover but the click through does nothing.

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Re: Chat link broken
vzw_customer_support
Customer Support

We'd like to apologize, bylld4. We definitely want you to be able to access our chat site. Have you ever been able to access this before? What has you reaching out to our Chat Team? 

 

DanielleR_VZW

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