We're sorry to hear you have old messages backed up that were no longer needed, BIZZYDAZE716. Let's ensure your unwanted messages are removed. Just to confirm, what is the make and model of your new phone? How are you removing the messages? Is this being done from the app or computer?You can learn more about the Verizon Cloud here, http://spr.ly/6586Er2Pn;
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!