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Compliment
ANavarro
Member

Today I called the 1-800 customer service line and spoke with one of the best customer service reps I have had the pleasure of working with. Her name is Alicia. She was phenomenal! This agent was not only personable and kind, but thorough. She reacted quickly to the issue with care and empathy. I wanted to be sure that she was recognized for the great work she did and her positive attitude! Thank you!

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Re: Compliment
naansalad
Sr. Member

you can do

www.vzw.com/survey

glad you got issue fixed

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Re: Compliment
superiordriger

Since the thread seems to have outdated info, gonna go ahead and shout out Jessica on here. She was super patient with me while I struggled to get the info needed to transfer my number and update the My Verizon app (yay, rural America during a thunderstorm, amirite?) 

Definitely would like to know where I can officially put in a good word, though, because she definitely deserves a proper survey.

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Re: Compliment
vzw_customer_support
Customer Support

superiordriger, 

 

We appreciate the kind words. Our surveys are sent out automatically. We appreciate the kind words. It is also nice to hear. We are glad you got things taken care of. Have a great rest of your day. 

 

JenelleW_vzw

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