Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Confused reviewing text message history on bill
JBaroness
Member

Trying to review the text message history on our bill and it is confusing me.  Some messages show whether it was incoming or outgoing and show the phone number.  Some messages do not show a phone number.  

My husband and I are on the same account and there is no log of texts between the two of us.  Is that because we have different numbers but are on the same account?  

Next question is why are there some areas where it will show that a text for instance was "incoming" but it doesn't show the phone number.  There is a number over in one column, but it isn't long enough to be a phone number.  It will show the date and time, then there is a 5 digit number and it will say whether it was incoming/outgoing.  I have no idea what this is and why the phone number isn't revealed.  

Does every text coming in/out show up on the bill (doesn't seem to)  or do they only show up if they are messages that are NOT between iphones.  I'm obviously confused.  

0 Likes
Re: Confused reviewing text message history on bill
mama23dogs
Sr. Leader

Since you posted in Apple, I assume you and your husband are using iMessage.  iMessage is data and will not appear as SMS.  

 

0 Likes
Re: Confused reviewing text message history on bill
vzw_customer_support
Customer Support

JBaroness, being able to understand the breakdown for your bill and see the message information is a must. When viewing this information, any messages sent/received via out network will be displayed. If a message was received over Wi-Fi such as an iMessage, this will not appear on your bill. Any additional information such as the name or content of the message will not be displayed. Does this help to clarify the was this is formated?

 

JoseL_VZW

0 Likes