We want to ensure yo uhave the service you deserve. Are you trying to activate your device on pre pay or post pay? If it is pre pay, you will want to contact them directly at either: 877-777-5759 or 888-294-6804.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!