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Crazy high usage with no explanation

We have a 15GB data plan to share among 4 people.  Three of those phones use less than 1GB of data per month.  The fourth phone,however, has used 12 GB of data already this month.  Could something be running int the background eating up all this data?  I monitor usage closely so I know they're not playing games all day.  Not sure what this could be and am really frustrated!  Thanks!

Labels (1)
Re: Crazy high usage with no explanation
Sr. Member

Are you all using iPhone's?  If so, physically get on the offending iPhone and tap Settings then Cellular.  Look through the list to see what's using the most data.

Re: Crazy high usage with no explanation
Sr. Leader

Android and iPhones both can let you find out what app is using the data.

Is it a child's phone? They are well known to use data and them claim they are doing nothing different.

Re: Crazy high usage with no explanation
Customer Support

Having high data usage is definitely alarming Sheabird. There could definitely be something running in the background, a new app that was downloaded, or updates that were updated on the phone. Here are some tips to keep data down in the future .

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