We'll work with you to find out what's causing this, Jeff_in_Aptos! I just need a few more details. Are you trying to create a voicemail, or some sort of text message response? Do you receive an error message when trying to save it?
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!