DATA and SERVICE is slow i pay too much money to have this happen

[ygarcia86]

My phone has been extremely slow that's unacceptable for the amount I pay and the years with this carrier. it seems to be an issue many have when will this bee fixed or I need a credit.

[Ann154]

How slow? Is it all the time or just when you use it for certain activities?

[ygarcia86]

Its always slow i can be on wifi i can be on LTE 3g  and it Is slow to get the best performance i have to do a hard reset and that only last a few minutes i have deleted apps deleted text messages and pictures

[Ann154]

Which phone model do you have? Slowness on a wifi connection isn't a cellular network problem.

[DAVBAL90]

I have found the cellular data to be very slow. I have 3 bars and LTE and I still get the never ending spiral. It works fine over WiFi, but to stream video, check a sports score, it takes a looong time. I have been with Verizon for 10+ years. Is it time to switch? Is it an Apple issue? I am told by many of my friends that have iPhones and Verizon, the same issue is happening. I need a fix or I'm bailing.

[sprmankalel]

My iPhone 7 Plus works flawlessly on LTE as well as WiFi.

If you're having troubles with you Apple device, you should make an appointment and visit an Apple Store.

[stef7]

It might be because the network has been modified in your area, perhaps frequencies / bands changed, or antennas changed or re-aligned, or power to the antennas manipulated. In general, you cannot say a change in signal strength means a change in speed though. It doesn't necessarily work like that.

What plans are you on? People with GoUnlimited plans for example have been reporting they are experiencing issues with "re-prioritization" (?) due to tower "congestion", such that their effective speeds are unusable for browsing the web, or even reading email.

If you aren't using a lot of data, I would perhaps try a modest "Limited" plan.

[YANPAB17]

Switched to Verizon from AT&T due to moving to an area where "only good reception carrier is Verizon". Big difference, not in a good way. Even when I had poor signal with AT&T it was faster than with Verizon. I have not seen my phone get LTE yet and I've had it close to 2 months. 1 -2 bars reception tops. Sad.

[vzw_customer_support]

Having fast speeds is crucial, ygarcia86. Ann154 asked a great question, as different devices have different options available on them. What make and model phone do you have? What data speeds are you getting?

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[ygarcia86]

I have an iphone 6s it usually says LTE but with only 2 bars and always has the loading buffering next to it also has been switching to 3g more frequently than normal it began after i updated to ios 11.1... when i attempt to send iMessages it also takes a long time to send the messages i have reset networking setting and have tried hard resets and switching on and off airplane mode