Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
DIALING NUMBER TWICE IPHONE 5c
Summershine420

I recently ordered an iPhone 5c from Verizon. Every time I make a call I get an automated announcement saying to dial the ten digit number again without pressing send. It's vsry annoying because all my numbers are in my contacts and I don't have them memorized. How do I fix this problem?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: DIALING NUMBER TWICE IPHONE 5c
Summershine420

I just finished chatting w someone at customer service w Verizon. The problem is now fixed by resetting the network settings. Thanks for your help.

View solution in original post

0 Likes
Re: DIALING NUMBER TWICE IPHONE 5c
vzw_customer_support
Customer Support

I can certainly see how that can become annoying, Summershine420. Do you have Usage Controls http://vz.to/1BkMXtI or Family Base http://vz.to/1lP1hFj active for your line? Does this happen in a particular area/zip code?

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

0 Likes
Re: DIALING NUMBER TWICE IPHONE 5c
Summershine420

No, I don't believe I have either one. The zip code I'm in is 41501. It happens every time and everywhere I've made a call.

0 Likes
Re: DIALING NUMBER TWICE IPHONE 5c
Summershine420

I'm sorry, yes I do have usage control.

0 Likes
Re: DIALING NUMBER TWICE IPHONE 5c
vzw_customer_support
Customer Support

Thank you for reaching for letting us know, Summershine420. Have you tried disabling Usage Controls temporarily to see if your calls return back to normal, to test?

NicandroN_VZW

Follow us on twitter @VZWSupport

0 Likes
Re: DIALING NUMBER TWICE IPHONE 5c
Summershine420

I turned off my usage controls and it still asks me to dial again. I've only had this phone for a couple of weeks. I have unlimited talk and text. I don't make a lot of calls so I'm not sure at what point this started happening.

0 Likes
Re: DIALING NUMBER TWICE IPHONE 5c
vzw_customer_support
Customer Support

Summershine420

Thanks for trying this step for us! Are there any locations you are able to make a call without needing to dial again? Does dialing again work for you? Do you currently have Voice Roaming on? You can check in Settings>Cellular>Roaming and make sure Voice Roaming is green.

RuthW_VZW
Follow us on twitter @VZWSupport

0 Likes
Re: DIALING NUMBER TWICE IPHONE 5c
Summershine420

I just finished chatting w someone at customer service w Verizon. The problem is now fixed by resetting the network settings. Thanks for your help.

View solution in original post

0 Likes