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Daily dropped calls
kellygo
Member

This is so irritating. I changed my service from AT&T to Verizon back in September when I got a new iphone 6GS+. Now I drop calls like crazy now, several times a week. I'm in a major metropolitan area, so I'm really surprised this is happening. I've tried resetting network settings, as well as calling Verizon help, but nothing has fixed the problem. What should I do?

Thanks very much!

Labels (1)
Re: Daily dropped calls
vzw_customer_support
Customer Support

Kellygo-

As our new customer, I want you to have the best signal experience specially if you have a brand new phone. When did the call issue begin? Does this happen at an specific location? Please provide the zip code so that we can further assist.


CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Daily dropped calls
kellygo
Member

The dropped call issue has been since I got my new phone and service in September. There's not only one zipcode where it happens, but it happens all the time around 20740. The ticket number of the reported issue is [removal required by the Verizon Wireless Terms of Service]  , and it hasn't been resolved. Thanks!

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Re: Daily dropped calls
Weth
Sr. Leader

WWhat is your setting for:

settings / cellular / LTE.  Is it data or data plus voice?   If the latter, set it to data only and try that. 

Re: Daily dropped calls
kellygo
Member

I tried both. Didn't work. <sad trombone> But thank you for the suggestion!

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Re: Daily dropped calls
vzw_customer_support
Customer Support

I want to ensure your concerns are addressed, kellygo! Please reply to the Private Message I sent to you, so we can look into this more closely.


MichelleHHVZWW
Follow us on Twitter VZWSupportt
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Daily dropped calls
SSweets
Member

I am having the very same problem. I was with ATT switched to Verizon for "better" serivice and my iPhone 6 drops calls constantly

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Re: Daily dropped calls
vzw_customer_support
Customer Support

SSweets,


We want you to be happy with your decision to join our family. Having dropped calls is annoying, but it's something we can help resolve. How often is your phone dropping calls? Where are you when this happens? Anyone else near you experiencing the same thing?


ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Daily dropped calls
DigitalRules
Sr. Member

Did you have an iPhone 6 with AT&T? Maybe it's the phone?????

iPhone 6 - Bad WiFi and Cellular Signal Reception - YouTube


I have used Verizon Wireless for over 10 years & dropped calls have been extremely rare. (Motorola & LG phones) Whether traveling through the mountains of western Pennsylvania or 3 floors underground in a parking garage, Verizon Wireless simply rocks!!.

Re: Daily dropped calls
Tree201
Member

Nearly every call I make or receive is dropped.  This has been going on for about three weeks.  It started with just calls to and from my husband, who I share a plan with, but now it's anybody.  I have two co-workers who have the same problem only it's exclusively with their spouses who they share a plan with.

I ordered a new phone but I'm not even sure it matters.