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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Damaged Fios Utility Box


There is a fios utility box in my front yard that looks like it was run over by a car and is nearly knocked over, with exposed wires.  I need to get this box repaired or removed, it is a hazard!

I have seen similar posts on the Residental community forum, but I am not a Fios customer, only a wireless customer, so I can't figure out how to post there.

Then, when I try to call Verizon, I can't get a real person to answer and it is very frustrating!

I am hoping one of the forum moderators sees this and passes it along to someone who can help me.  

Thank you.

Re: Damaged Fios Utility Box
Customer Support

janderson090, we recognize your safety is a priority and we appreciate you bringing this to our attention. I'm sorry to hear that you've experienced challenges trying to reach a representative, but the good news is that help is here. Since this is the support forum for cellular subscribers, please contact our Fios team here: 


Twitter: @GD0405



I'm confident that they'll be able to work with you to resolve your Fios box issues. If you run into any issues or need additional assistance please let us know.