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Data meter hasn't changed in two weeks
RJS0418
Member

Only the days get updated. My data consumption hasn't moved. Is there a fix?

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Re: Data meter hasn't changed in two weeks
Ann154
Expert
Expert

Where is this data meter and is it associated with an application?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Data meter hasn't changed in two weeks
RJS0418
Member

Both the Verizon website and associated mobile app have the same data reading which has not changed in the past two weeks...

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Re: Data meter hasn't changed in two weeks
bd94s10
Sr. Member

I use my iPhone quiet a bit and have only seen this when I've been on Wi-Fi for a long period of time. e.g. not using cellular data. What plan are you on? The reason I ask is I'm on unlimited and it doesn't show how much data I've used within the Verizon app unless I tap on Details next to Overview towards the top.

One thing I would suggest is powering your phone off/on and see if that helps to trigger the update your looking for. Oftentimes many people leaving their phone on for months at a time. It is good to power it off/back on from time to time.

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Re: Data meter hasn't changed in two weeks
RJS0418
Member

Thanks for your input. I'm on the 12GB plan. My problem isn't singular to the phone or Verizon app. When I log into my account on the Verizon website the data meter is the same (the app feeds off the website) so, it's incorrect in both places. Also, none of my habits changed regarding my wi-fi and cellular data usage. It's strange. I hope it will be corrected on my next billing cycle!

Re: Data meter hasn't changed in two weeks
bd94s10
Sr. Member

I would do a chat with them online or call to be honest. Something seems strange. It maybe something they need to enter to track. Thanks for the replay. Good luck and keep us updated.

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Re: Data meter hasn't changed in two weeks
vzw_customer_support
Customer Support

RJS0418, we know how important it is to have an accurate amount reflected on your data usage in My Verizon. Do you have the same thing happen if you dial #BAL? Is this happening just on your line or do you have multiple lines not showing a change?

 

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Data meter hasn't changed in two weeks
RJS0418
Member

Thanks for the suggestion. I tried checking my data usage by calling Verizon (actually #DATA). Now I have three incorrect sources: Web, App and automated phone/text message! All show the same data percentage which hasn't moved in over two weeks. I know it's a glitch and I expect it will be remedied when my cycle updates on the 1st. 

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Re: Data meter hasn't changed in two weeks
vzw_customer_support
Customer Support

RJS0418, thank you for letting us know what #DATA reports as well. Please keep us posted with the results once you are on the new billing cycle. If this experience continues, we can have the reporting system associated with your account reviewed.

 

NicandroN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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