About two months ago I started my own plan through Verizon as opposed to being on my dad's plan. I signed up for the text and email notifications for my data usage, but I seem to be getting them as if they were linked to my old plan. I went from the 350MB plan to the 2GB plan, and I'll get texts saying "you've used 50% of your data when, in reality, I've used only a small percentage since I uped my plan. Is there a way to fix this?
Sjensen0116, Congrats on starting your own account with us! We appreciate your loyalty, indeed. I know the importance of receiving the correct alerts. Usually the alerts will update immediately after the plan change. When a plan change is made in the middle of your billing cycle, the usage can be prorated; causing alerts to be off, as well. Is this your first billing cycle on your new account plan? When you view your plan via your My Verizon account, are you seeing the new 2GB plan there? We'll figure this out together.
TanishaS1_VZW
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