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Deal for existing customer without upgrading service/new line/trade in?
Texas3
Member

We are existing customers with a non-Unlimited plan. We do not want to upgrade our plan. We do not need new lines. We have two existing devices, only one of which is eligible for trade in (an Iphone 6). 

What we need are two new devices. We're looking at some mix of iPhone 12s (a 12 and a 12pro, or 2 pros, or a pro and a pro max, etc). 

I can't seem to find any incentives that would apply to us that DON'T involve upgrading service, new lines, or trade ins of recent phones. 

Anyone have any recommendations? I want to stay with Verizon, but need some sort of incentive, even a modest one, on new phones to do so. I know it won't compete with offers to switch, but I also don't want to be wholly subsidizing all the new members who are getting great deals to come to Verizon. 

Re: Deal for existing customer without upgrading service/new line/trade in?
Monkeygurl80
Member

They don’t care

Re: Deal for existing customer without upgrading service/new line/trade in?
9wood
Sr. Member

Many others have asked same recently seems that only new customers get any deals or need to add a line i.e new service don't think it's fair

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Re: Deal for existing customer without upgrading service/new line/trade in?
Texas3
Member

I don't expect that they'd offer me the same deal as a new customer, that's an incentive to switch, I get the economics.  But it would be nice to have SOME sort of incentive to stay. You listening Verizon reps? I'm not a hard sell...

 

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Re: Deal for existing customer without upgrading service/new line/trade in?
Texas3
Member

I tried several times to ask over chat, but it takes forever to get anyone, and they're obviously either translating on the fly, or are dealing with multiple people simultaneously. I wait several minutes between replies, and half the time it takes way too long just to get someone to begin with. 

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Re: Deal for existing customer without upgrading service/new line/trade in?
9wood
Sr. Member

Do think there chat is talking to several people at a time often just get repeat script and five minutes reply time

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Re: Deal for existing customer without upgrading service/new line/trade in?
Texas3
Member

exactly. I'd rather wait longer up front and have someone focus on me then just endlessly waiting between responses. 

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Re: Deal for existing customer without upgrading service/new line/trade in?
vzw_customer_support
Customer Support

We appreciate your loyalty and we hope you stay with us for many more years to come. We are very competitive with our deals. Currently, we are promoting our unlimited plans and our new iPhones. At this time, they are running together. Going forward, these could change. Please keep checking our deal page for new promotions. 

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Re: Deal for existing customer without upgrading service/new line/trade in?
vzw_customer_support
Customer Support

We assure you that your loyalty means the world to us, Monkeygurl80! We would love the opportunity to help you and review your account to help you with your best options. What specific device are you looking for? 

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Re: Deal for existing customer without upgrading service/new line/trade in?
vzw_customer_support
Customer Support

Texas3, we value your loyalty and we never want to see you go. Making sure you receive a great deal on a new device is important. Allow us the opportunity to further explore your options. We have sent you a Private Message. Can you please respond to that message? Thank you.  

 

 

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