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Delete Verizon voice mail instructions
mutt4me
Member

Callers to my VM hear the Verizon VM instructions, and I want to eliminate those instructions. How do I do that? (I have created a custom greeting, but the Verizon instructions follow my custom greeting.)

I am a new Verizon customer, formerly with ATT. I am using an iPhone 6s Plus.

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1 Solution

Correct Answers
Re: Delete Verizon voice mail instructions
vzw_customer_support
Customer Support

We can help get this taken care of for you. Here is a list of detailed instructions.

1

Select the Voice Mail icon on the device.

Result: Welcome to Visual Voice Mail screen displays.
2Select Continue.
3

View the Terms and Conditions and select Accept.

Note: 

  • If the user declines the Terms and Conditions, then they will not be able to use Visual Voice Mail.
  • To set up the voice mailbox, proceed to step 4.
  • If the user's mailbox is set up, skip to step 9.
4

Select the voice mailbox language: English or Spanish.

Note: This can be changed later by calling *86.
5

Enter the voice mailbox password.

Password rules:

  • Minimum length 4 digits
  • Maximum length 7 digits
  • No repeating digits (e.g. 1111)
  • No consecutive digits (e.g. 1234)
  • Password can be changed later in My Verizon or by calling *86
6

Select the voice mailbox greeting.

Greeting options:

  • Greeting with telephone number
  • Greeting with recorded name
    • User instructed to record their name
  • Custom greeting
    • User instructed to record a custom greeting
  • The greeting options can be changed in the Visual Voice Mail app via Options > Settings > Set Standard Greeting
7

Select voice mailbox greeting instructions.

Options:

  • Don't play instructions after greeting
  • Play instructions after greeting
  • Options can be changed later by calling *86

RobertH_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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Re: Delete Verizon voice mail instructions
vzw_customer_support
Customer Support

We can help get this taken care of for you. Here is a list of detailed instructions.

1

Select the Voice Mail icon on the device.

Result: Welcome to Visual Voice Mail screen displays.
2Select Continue.
3

View the Terms and Conditions and select Accept.

Note: 

  • If the user declines the Terms and Conditions, then they will not be able to use Visual Voice Mail.
  • To set up the voice mailbox, proceed to step 4.
  • If the user's mailbox is set up, skip to step 9.
4

Select the voice mailbox language: English or Spanish.

Note: This can be changed later by calling *86.
5

Enter the voice mailbox password.

Password rules:

  • Minimum length 4 digits
  • Maximum length 7 digits
  • No repeating digits (e.g. 1111)
  • No consecutive digits (e.g. 1234)
  • Password can be changed later in My Verizon or by calling *86
6

Select the voice mailbox greeting.

Greeting options:

  • Greeting with telephone number
  • Greeting with recorded name
    • User instructed to record their name
  • Custom greeting
    • User instructed to record a custom greeting
  • The greeting options can be changed in the Visual Voice Mail app via Options > Settings > Set Standard Greeting
7

Select voice mailbox greeting instructions.

Options:

  • Don't play instructions after greeting
  • Play instructions after greeting
  • Options can be changed later by calling *86

RobertH_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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Re: Delete Verizon voice mail instructions
mutt4me
Member

Thanks for answering my question. I tried your instructions but I am offered only the options to change the language, change my password, or change my greeting. I am not offered the option to select voice mailbox greeting instructions; therefore I am unable to opt out of hearing the instructions after greeting.

Can you think of anything else that I could try?

Thanks.

LK

[For privacy reasons, personal information has been removed as required by the Verizon Wireless Terms of Service]


Thank you,


Verizon Moderator

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Re: Delete Verizon voice mail instructions
SuzyQ
Sr. Leader
Sr. Leader

You might try a third party email app like You Mail or Google voicemail - they allow you to record a greeting and that;s all that is heard, no "At the tone, please record your message...." and other instructions.

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Re: Delete Verizon voice mail instructions
vzw_customer_support
Customer Support

Mutt4me, getting that voicemail working properly will certainly save your callers a great deal of time. Let's work together to make that happen. Please ensure that Wi-Fi is off and in Settings, the Cellular Data is on. Once this is complete, please follow these steps:

Press the phone button like you are placing a call.

Tap Voicemail

Tap Set Up Now

Enter a password and tap Done

Re-enter to confirm

Tap Custom to create a greeting

Tap Record to begin

Tap Stop when complete

Tap Save.

Now you will have your iPhone Visual Voicemail set to go and on our network to ensure no more extended message for your callers.


LorenBB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Delete Verizon voice mail instructions
mutt4me
Member

Thanks for your response, but my phone is an iPhone 6s Plus, and my understanding is that it is impossible to delete the Verizon VM instructions on iPhones. (Still, I tried your instructions, but after I tap Voicemail, I do not see Set Up Now. Given that, I think the Verizon support staff is correct when they told me Verizon VM instructions cannot be bypassed by callers to my iPhone.) This is frustrating to me and to people who call me, as we have known how to leave voicemails since we were toddlers.

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Re: Delete Verizon voice mail instructions
DigitalRules
Sr. Member

Yes you CAN get rid of ALL the voice mail instructions,but it takes some time. It is best to do this from a landline phone.

Call your cell number & get into your voicemail by hitting # & then your passcode number. Then follow the prompts to change administrative options. I believe it is option 7, but will take a bit of trial & error. It helps to have your cell phone turned off so you can test your changes till you get it right. Took me a good half hour to get everything just right. Now when someone calls my phone, all they hear is "This is ___, please leave a message, BEEP"

Once you have mastered this you can make messages faster & easier to check on your phone by eliminating password entry & all envelope info. This is done on the phone itself, but that takes some time too.

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Re: Delete Verizon voice mail instructions
mutt4me
Member

Is your phone an iPhone? I ask, because when I first switched to Verizon from AT&T, the instructions I was given were similar to yours. And I tried them. I had high hopes for success, as the procedure was similar to AT&T’s (i.e. get to administrative options in order to stop the VM instructions). However, I am never offered the option to go to administrative options (please see my earlier posts); I can change my greeting, password, and language—that is it.

I believe your instructions will work for other phones, but not iPhones. I would be thrilled to be proven wrong. So, do tell: do you have an iPhone?

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Re: Delete Verizon voice mail instructions
DigitalRules
Sr. Member

I use Android phones. The changes are made with Verizon's internal voice mail system & it shouldn't matter what kind of phone you have.

These changes can be performed & tested 100% with a landline phone, so the phone type never enters into the equation.

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Re: Delete Verizon voice mail instructions
Salisbury
Sr. Member

    mutt4me, if I understand correctly you're trying to change or delete Verizon's automated voicemail instructions?

Is anything in this link of any help with that?

Voice Mail Instructions | Verizon Wireless

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