Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Deleting mail from iPhone (5S) does not delete Verizon pop mail from server
dgoldfarb
Member

Deleting mail from iPhone (5S) does not delete Verizon pop mail from server. Yes, I have checked the choice >delete from server>when removed from inbox without success. I have read on the net about IOS mail not deleting from servers using pop mail like Verizon, unlike IMAP. I don't see anything recent here or on the net; is it just a dead and hopeless issue? thanks.

Labels (1)
0 Likes
Re: Deleting mail from iPhone (5S) does not delete Verizon pop mail from server
vzw_customer_support
Customer Support

dgoldfarb,

Hmm, that's odd let's look into this further. What email are you looking to use? Is your software up to date? Check your software by going to settings, general, software update.


KarenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Deleting mail from iPhone (5S) does not delete Verizon pop mail from server
dgoldfarb
Member

Karen, I appreciate your reply. Yes my software is up to date, iOS 8.3. This is a long-standing problem. My email is [removed]

Note that deleting email on my iPhone DOES delete email from the server when I am using my gmail or my university .org email.

Thank you for any suggestions.

---David

Personal Information removed as required by

Message was edited by Verizon Moderator

0 Likes
Re: Deleting mail from iPhone (5S) does not delete Verizon pop mail from server
vzw_customer_support
Customer Support

dgoldfarb,


You're very welcome, that's what we are here for. Have you tried deleting the actual email account off your account completely and then readding it? Have you contacted Verizon Support for additional email support? Have you tried adding a third party (email) application to use with your email account?


KarenC_VZW


Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Deleting mail from iPhone (5S) does not delete Verizon pop mail from server
dgoldfarb
Member

Karen,

1. I just deleted the account from the phone, put it back, deleted something, opened my Verizon netmail on computer: still there.

2. No I have no contacted Verizon support....I will.

3. A third party application: no; what do you recommend?
thanks!

DG

0 Likes
Re: Deleting mail from iPhone (5S) does not delete Verizon pop mail from server
vzw_customer_support
Customer Support

I regret the inconvenience this has caused! It would be best to get all the proper server settigs from Verizon support. As the app;lications avaialble for email are 3rd party developed we are unable to recommed a certain one. I would suggest scanning reviews on the App Store for each available app.

YaleK_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes