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Correct Answer!
Device Trade-in: device not showing up as previously active
CINTHERS
Member
‎10-25-2016 07:25 AM

Hello, I'm trying to trade-in my old device however it's not showing up as a device previously active on my account even though it was. Any insight is appreciated. Thank you!

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Correct Answer!
Re: Device Trade-in: device not showing up as previously active
katim_vzw
Verizon Employee
‎10-27-2016 07:39 AM

CINTHERS,

I want you to reap the benefits of our Trade In Program just as much as you do. Help is here. Here's a link to our FAQs which will help walk you through the process: Device Trade in Program FAQs | Verizon Wireless

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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