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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Device unlocking policy for military iPhone 12
Skewts
Member

Recently switched back to Verizon and received the iPhone 12 for free for my daughter stationed overseas.  Upgraded from 64gb to 128gb which means I have a device agreement payment of $2 and change.  Now being told the phone is locked for 60 days unless I want to pay over $600 for the phone to pay it off.  The most I should have to pay for the upgraded discount is $72.  After an hour on the phone and reading their policy from their website, I’m being told there’s nothing they can do but they will check and call me back in about an hour.  I’m not even requesting a military suspension as it’s just easier to keep the phone line active so when she comes home for visits there’s no need to reactivate the line. The representative keeps telling me it’s the device and not the sim that is locked and there’s nothing they can do. This is so very frustrating. Hopefully this can be resolved sooner rather than later.  My daughter’s current phone was dropped and she is desperately in need of a replacement.  

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Re: Device unlocking policy for military iPhone 12
vzw_customer_support
Customer Support

You are correct. Devices can be unlocked early for our Military personnel! It does require the service to be set up on a military suspension for a 24-hour period. That is done in order for us to confirm military orders to help combat against fraudster. Is that okay with you?

*Jeremy

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Re: Device unlocking policy for military iPhone 12
Skewts
Member


The policy on the Verizon website specifically states the device can be unlocked before 60 days, even if on a device agreement payment plan, for military personnel stationed overseas.  

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Re: Device unlocking policy for military iPhone 12
vzw_customer_support
Customer Support

You are correct. Devices can be unlocked early for our Military personnel! It does require the service to be set up on a military suspension for a 24-hour period. That is done in order for us to confirm military orders to help combat against fraudster. Is that okay with you?

*Jeremy

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Re: Device unlocking policy for military iPhone 12
uTravelTheWorld

Who do you need to contact and what needs to be provided?

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Re: Device unlocking policy for military iPhone 12
vzw_customer_support
Customer Support

I know how important it is to know how to get your device unlocked for your military travel, and I am here to help. We will unlock your device with your orders right away. You can review more about this here: https://www.verizon.com/about/consumer-safety/device-unlocking-policy To suspend your line under your orders to get this done you can place the request online, email, fax, or mail. You can review the different ways to do this here: https://www.verizon.com/support/suspend-service-faqs/ Please let me know if you have any questions over this.

*Crystal

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