I have returned 2 Apple iPhone 6s that did not work properly (Verizon could not even activate the second one) and now the bullies at Verizon are charging me for both despite the fact they were returned to them almost 3 weeks ago. I have called 6 times and spent hours on hold. Great customer service, really nice people, but they are useless. Beware: never buy anything from Verizon that is shipped to you. They will screw you. I have the tracking numbers. The Customer Reps acknowledge receipt, but no credit given.
I've received several phones from VZW over the years via Fedex without any problems. What fees are they charging you exactly? When you returned the iPhone's did you use the VZW return labels that you print off from their website? How was everything packaged for the returns?
I have received many phones over the years with no problem. I am sorry you had problems, but it certainly is a very frustrating exception.
This is not the type of experience we want our customers to have. Did you use the shipping labels provided by Verizon Wireless? How did you ship the phones back? Provide more details to better assist.
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