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Dropped calls but only from a single number

When my wife calls me the call gets almost immediately dropped. I hear it ring, answer, hear her say hello then..dropped. Happens every time regardless of location or time. I know her number is not blocked. I already checked. I can get a text from her from the exact same time and location. Likewise I can make and receive calls from any other number when this happens. Ideas?

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Re: Dropped calls but only from a single number
Customer Support


This definitely sounds odd. I want to make sure you and your wife are able to talk when she calls you. Let’s get this fixed. What zip code are you in? I want to take a look at the details of your area. When you call her do the calls drop?

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