Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
E-mail locked
Chris-Companion

Screen freezes, showing only what was on screen before unlocking.

Labels (1)
0 Likes
Re: E-mail locked
vzw_customer_support
Customer Support

Chris-Companion, let's make sure that we get your phone in working order for you today. if your screen is curretnly frozen, I would recommend on pressing and holding the home button and the power button at the same time until the Apple Logo appears. Once you see the Apple Logo please let go of the buttons and the phone should power cycle for you and take you back to the main screen. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes