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Email saying Verizon never received my trade-in
gogreen1
Member

I received an email saying that Verizon never received my iPhone 7 trade-in for my iPhone 12 mini. I have the proof of delivery from UPS. How do I get Verizon to check on this? All Support avenues appear to be automated. How do I talk to a live Verizon person about this?

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Re: Email saying Verizon never received my trade-in
vzw_customer_support
Customer Support

I would be shocked if I got that email too. I am sure I can help figure out where you trade in is and how to get this all corrected. I have sent you a private message so we can get to the bottom of this. -AmberF_VZW

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